Industry Testimonials
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Bake Shop
“Reliance Merchant Services has been with us every step of the way. We opened our doors in 2010. We wanted a robust inventory management system and a reliable merchant to process our debit and credit card transactions. Mary Kate and her team listened to our needs, researched options, and set up testing for us. Once we made our selection, they provided hands on service to get us set up and ready to go. We had two server issues in our 6 years, neither related to Reliance Merchant Services, but both shut down our ability to process transactions. Reliance Merchant Services was true to their word both times by providing customer service that exceeded our expectations. They initiated immediate solutions that allowed us to continue to provide outstanding customer service to our customers. They regularly review our account to insure we are getting the best rates for our business and provide outstanding communication on regulations and updated technology.”
Elizabeth Morello Eckardt
Elizabeth Morello Eckardt
Ridgefield, CT
Liquor Companies
“In 2015, we knew that we needed to do a software conversion and upgrade to a payment system for our locations that required change and integration to be EMV/chip card compliant. At this time, we met with our local company, Reliance Merchant Services, to see if it could work to change our processing over to them during this conversion as Reliance had come highly recommended by our community partners. Mary Kate was well versed in the chip technology, and we felt comfortable that she and her team would stand by this integration and work with our POS and hardware vendors to get to completion without a disruption to our payment capabilities.
Reliance also assessed our fees and lowered our overall costs for accepting cards. In early 2018, we launched a third location and Reliance was there to get this up and running smoothly. Our experience has been that the group at Reliance, are able to assist quickly or know who to get assistance from- that makes all the difference for us here locally.” Reliance also assessed our fees and lowered our overall costs for accepting cards. In early 2018, we launched a third location and Reliance was there to get this up and running smoothly. Our experience has been that the group at Reliance, are able to assist quickly or know who to get assistance from- that makes all the difference for us here locally.”
Mitch Ancona
Mitch Ancona
Ridgefield & Wilton, CT
Plant Nurseries
“We have been processing our credit cards with Reliance Merchant Services since 2005. During that time, they have always gone above and beyond to meet and exceed our expectations.
Being a local business, RMS has been able to offer us actual hands on customer service. In our high transaction environment, we have needed to have equipment replaced and repaired many times. RMS has always provided this quickly and efficiently. They have assisted with setting up new equipment and making sure that our staff is trained and prepared to process transactions. They make themselves available for onsite assistance whenever it is needed.
There is no question that we are in good hands with Reliance. We would recommend them to any business that accepts credit cards.”
Being a local business, RMS has been able to offer us actual hands on customer service. In our high transaction environment, we have needed to have equipment replaced and repaired many times. RMS has always provided this quickly and efficiently. They have assisted with setting up new equipment and making sure that our staff is trained and prepared to process transactions. They make themselves available for onsite assistance whenever it is needed.
There is no question that we are in good hands with Reliance. We would recommend them to any business that accepts credit cards.”