Industry Testimonials

Event Venue and Non-Profit

“For over ten years, the Ridgefield Playhouse has used the services of Reliance Merchant Services. As a small non-profit serving a much larger community, we need our credit card processor to offer us a competitive rate structure and to have a hands-on role in our daily business; RMS has done just that. From transitioning and integrating our new POS system, to adding our concession sales, RMS has been by our side, answering questions, solving problems, and supporting our mission. Because Reliance’s owner, Mary Kate Gobleck has children in our community, she approached us to sponsor our “Bullying series” helping us bring speakers, movies and more to the community.

We are proud to call RMS our business partner and friend and look forward to working with them in the future.”

Allison Stockel – Executive Director

Pest Control

“What has our experience been using the Cash Discount Product? We love it. We have been with Reliance for 12 years and have always been happy with their local service. However, credit card processing fees had skyrocketed in the last few years with payers now using high-end reward cards most all the time. When Mary Kate and her team came to us with a ZERO PROCESSING COST billing solution, we wanted to give this a try.

We now can email an invoice or send our clients to our website where they can easily pay their bill via ECHECK or Credit Card depending on their financial preference. It’s convenient for our clients and so much less work for us.

We no longer have the burden of absorbing several thousand dollars per year in unnecessary fees. Although we were concerned our loyal customers wouldn’t like change, we have had little to no resistance.

We only wished we did this sooner.”

David Whitman – Owner

Bake Shop

“Reliance Merchant Services has been with us every step of the way. We opened our doors in 2010. We wanted a robust inventory management system and a reliable merchant to process our debit and credit card transactions. Mary Kate and her team listened to our needs, researched options, and set up testing for us. Once we made our selection, they provided hands on service to get us set up and ready to go. We had two server issues in our 6 years, neither related to Reliance Merchant Services, but both shut down our ability to process transactions. Reliance Merchant Services was true to their word both times by providing customer service that exceeded our expectations. They initiated immediate solutions that allowed us to continue to provide outstanding customer service to our customers. They regularly review our account to insure we are getting the best rates for our business and provide outstanding communication on regulations and updated technology.”

Elizabeth Morello Eckardt

Car Dealership

“RMS is a breath of fresh air in a highly commoditized industry. After years of using another provider, we decided to switch to RMS. Mary Kate and the team took the time to understand our business and its unique needs. They developed a package that resulted in savings in our 1st month. We estimate over $25k savings this year on fees. Even more importantly, the customer service is amazing. Emails receive a prompt, highly informed response and technical instructions are clearly communicated.”

Jennifer Volz – Vice President

Consignment Store

“Reliance Merchant Services has provided extraordinary credit card processing services to my business for many years. They are competitive in rates; they provide individualized attention if needed and they are available at any time. I would recommend Reliance Merchant Services to any business looking for a reliable, competitive credit card processing company.”

Maura Sullivan – Owner

Liquor Stores

“In 2015, we knew that we needed to do a software conversion and upgrade to a payment system for our locations that required change and integration to be EMV/chip card compliant. At this time, we met with our local company, Reliance Merchant Services, to see if it could work to change our processing over to them during this conversion as Reliance had come highly recommended by our community partners. Mary Kate was well versed in the chip technology, and we felt comfortable that she and her team would stand by this integration and work with our POS and hardware vendors to get to completion without a disruption to our payment capabilities.

Reliance also assessed our fees and lowered our overall costs for accepting cards. In early 2018, we launched a third location and Reliance was there to get this up and running smoothly. Our experience has been that the group at Reliance, are able to assist quickly or know who to get assistance from- that makes all the difference for us here locally.” Reliance also assessed our fees and lowered our overall costs for accepting cards. In early 2018, we launched a third location and Reliance was there to get this up and running smoothly. Our experience has been that the group at Reliance, are able to assist quickly or know who to get assistance from- that makes all the difference for us here locally.”

Mitch Ancona

Wellness

“Mary Kate and her team are the best! I have used Reliance as my credit card processor for 10+ years! Most recently, her team helped me transition my POS system - it went seamlessly! Highly recommend!”

Christena Abate – Owner

Dental

“We switched to Reliance Merchant Services in 2008. It was a pleasure to work with the team at Reliance. Now Reliance has provided us with a new EMV/Chip Compliant credit card machine, so we are all set. Switching processors was quick and easy with no interruptions in our processing. We also have the comfort of knowing that the Reliance team is available to us. When we had a few questions right after signing with Reliance, we did NOT get thrown into an endless voicemail maze – we spoke directly with the staff in Ridgefield.

I have recommended Reliance Merchant Services to many colleagues and will continue to recommend them to any business that accepts or intends to accept credit cards. This is a no-brainer.”

Dr. Michael Reynolds

Gourmet Foods

“We found Mary Kate Gobleck and Reliance Merchant Services right here in Madison when we were looking for a new credit card processing company for our business. It was important to us to support a local business but more than that, Mary Kate and Casey took the time to explain in detail how everything works, how they can help us save money and how to set up our new POS. They are quick to respond if we have any issues and also support us by promoting our business as well. We are happy we found them.”

Heather Estep – Manager

Home Improvement

“So glad that we switched to Reliance Merchant Services last year. Installation was a breeze, and their support is awesome, not to mention the great discount rate. We are happy to recommend them highly, without reservation.”

Lisa M. Opalski – Owner

Non-Profit

“The Boys & Girls Club has been the beneficiary of RMS for more than a decade. Mary Kate and Team provide nothing but quality and are truly a customer first business. They are flexible and efficient and make sure their clients are treated fairly. We are fortunate to have them in our community. They are true partners and friends.”

Mike Flynn – Executive Director

Plant Nurseries

“We have been processing our credit cards with Reliance Merchant Services since 2005. During that time, they have always gone above and beyond to meet and exceed our expectations.

Being a local business, RMS has been able to offer us actual hands on customer service. In our high transaction environment, we have needed to have equipment replaced and repaired many times. RMS has always provided this quickly and efficiently. They have assisted with setting up new equipment and making sure that our staff is trained and prepared to process transactions. They make themselves available for onsite assistance whenever it is needed.

There is no question that we are in good hands with Reliance. We would recommend them to any business that accepts credit cards.”
Being a local business, RMS has been able to offer us actual hands on customer service. In our high transaction environment, we have needed to have equipment replaced and repaired many times. RMS has always provided this quickly and efficiently. They have assisted with setting up new equipment and making sure that our staff is trained and prepared to process transactions. They make themselves available for onsite assistance whenever it is needed.
There is no question that we are in good hands with Reliance. We would recommend them to any business that accepts credit cards.”

Steve Sachetti – Owner