Testimonials

“In 2015, we knew that we needed to do a software conversion and upgrade to a payment system for our locations that required change and integration to be EMV/chip card compliant.  At this time, we met with our local company, Reliance Merchant Services, to see if it could work to change our processing over to them during this conversion as Reliance had come highly recommended by our community partners.   Mary Kate was well versed in the chip technology and we felt comfortable that she and her team would stand by this integration and work with our POS and hardware vendors to get to completion without a disruption to our payment capabilities.

Reliance also assessed our fees and lowered our overall costs for accepting cards.  In early 2018, we launched a third location and Reliance was there to get this up and running smoothly.  Our experience has been that the group at Reliance, are able to assist quickly or know who to get assistance from- that makes all the difference for us here locally.”

Mitch Ancona – Ancona’s Wine & Liquors

 

 

“Working with Reliance Merchant Services over the past 2 years has been amazing! Mary Kate and her team are easily accessible and respond quickly to any concerns we have. She is knowledgeable and patient when explaining the details until one fully understands the task at hand.  I highly recommend Mary Kate and Reliance Merchant Services.” 

Simone Burke – Billing Manager, Performance Physical Therapy & Wellness

 

“Reliance Merchant Services is a breath of fresh air in a highly commoditized industry.  After years of using another provider, we decided to make the switch to Reliance Merchant Services. Mary Kate and the team at Reliance took the time to understand our business and its unique needs. They developed a package that resulted in savings in our 1st month. We estimate that we will save between 20-30 thousand dollars this year on fees. Even more importantly, the customer service is amazing. Emails receive a prompt, highly informed response and technical instructions are clearly communicated.”

Jennifer Volz – Vice President, Volz Auto Group 

 

“The Boys & Girls Club has been the beneficiary of Reliance Merchant Services for more than a decade. Mary Kate and Team provide nothing but quality and are truly a customer first business. They are flexible and efficient and make sure their clients are treated fairly.  We are fortunate to have them in our community.  They are true partners and friends.” 

Mike Flynn – Executive Director, Boys & Girls Club of Ridgefield

 

“Professionally, working with Reliance Merchant Services has been a breath of fresh air. We transitioned our processing to RMS a little over a year ago, and MaryKate made it seamless. She was always available to us with any questions and worked closely with our team to ensure that things were running smoothly. Her expertise and professionalism were evident in every step we took, and she made what is often a complex, frustrating process simple and straightforward. Being a local business ourselves, we understand the importance of community, and MaryKate personifies this to the highest degree. RMS is active in our community and gives back wherever possible, all while providing superior service to many businesses in our area. We cannot recommend them enough.”

Shane Casey – President, Casey Energy

 

“For over seven years, the Ridgefield Playhouse has used the services of Reliance Merchant Services. As a small non-profit serving a much larger community, we need our credit card processor to offer us a competitive rate structure and to have a hands-on role in our daily business; RMS has done just that. From transitioning and integrating our new POS system, to adding our concession sales, RMS has been by our side, answering questions, solving problems, and supporting our mission.  Because Reliance’s owner, Mary Kate Gobleck has children in our community, she approached us to sponsor our “Bullying series” helping us bring speakers, movies and more to the community.

We are proud to call RMS our business partner and friend and look forward to working with them in the future.”

Allison Stockel – Executive Director, Ridgefield Playhouse

 

“Reliance Merchant Services, Inc. was recommended to us and our experience with them has been professional and helpful. This month Reliance set up our new EMV/Chip compliant credit card terminal for us and the transition went smoothly. Not only did Reliance get us significant savings on our credit card fees but they also overhauled our processes to make our systems more efficient and economical. Mary Kate Gobleck and her entire team have always been responsive and helpful to any questions we have. We are extremely appreciative of their local and knowledgeable customer service.”

Lisa Rockefeller – Member, Board of Directors, SPCA of Westchester

 

“Reliance has been a pleasure to work with. Our working relationship has become an asset to running our operations smoothly and efficiently. We’ve been with Reliance for over 8 years and have always found them to be very helpful and knowledgeable in answering any questions or resolving any problems we’ve had. Recently, we set up mobile devices as well as an entirely new company with them and the process couldn’t have gone better.”

Theresa Santoro – President and CEO, Ridgefield Visiting Nurse Association