Retail

January 2011:
I have had the pleasure of working with Reliance Merchant Services and Mary-Kate Gobleck for the past year. During this time I have received exceptional customer service and have been accommodated immediately if an issue were to arise. Credit card processing companies in the past have charged my store for additional fees that were hidden and unknown to me. I trust Reliance and working with them eases my mind and allows me to concentrate on daily tasks rather than worrying about the maintenance of my credit cad processing. I would highly recommend their services to anyone.

Maura Sullivan
The Children's Cottage
Ridgefield, CT


January 2011:
As the owner of a small business in Ridgefield, CT I have had some negative experiences with two large-scale credit card processors, which luckily led to my referral to Reliance Merchant Services. My decision to "stay local" has been an extremely positive choice. The Reliance staff is local, available and courteous constantly meeting my needs.

Lisa Schmidt
Ridgefield Organics and Specialty Market Owner
Ridgefield, CT


June 2008:
We realized we could save a considerable amount of money on our credit card processing by switching to Reliance Merchant Services. And while saving money is important we also need to know that we can rely on our processor as much as our customers rely on us. Meg McGrath worked closely with us to make the transition smooth. And we were not surprised that when we had questions she was available to answer them as promised!

Howard Diamond
Fairfield Center Jewelers
Fairfield, CT


October 2008:
We switched to Reliance Merchant Services last March. It was a pleasure to work with Meg McGrath and the team at Reliance. Switching processors was quick and easy with no interruptions in our processing. We also have the comfort of knowing that Meg and her colleagues are available to us. When we had a few questions right after signing with Reliance, we did NOT get thrown into an endless voicemail maze - we spoke directly with Meg and the staff in Ridgefield.

I have recommended Meg McGrath and Reliance Merchant Services to many colleagues and would continue to recommend them to any business that accepts or intends to accept credit cards. This is a no-brainer!

Dr. Michael Reynolds, DDS
Southport, CT


June 2005:
In June of 2005, our retail pharmacy business burned to the ground and we scrambled to set up a temporary location. Reliance Merchant Services was referred to us by our bank when our current provider was rude and unhelpful in getting our machine replaced and service back up quickly. On a Friday morning, as we panicked about the weekend customers, Reliance Merchant Services was able to get our account approved and hand deliver a new machine within 6 hours of my initial phone call to their office. It's amazing how important this type of reliable service can be for a small business.

Ed Kavorsky
Bissell Pharmacy
Ridgefield, CT


Non-Profit

January 2011 :
Reliance Merchant Services, Inc. was recommended to us and our experience with them has been professional and helpful. Not only did Reliance get us significant savings on our credit card fees but they also overhauled our processes to make our systems more efficient and economical. Mary Kate Gobleck and her entire team have always been responsive and helpful to any questions we have. We are extremely appreciative of their local and knowledgeable customer service.

Lisa Rockefeller
Member, Board of Directors
SPCA of Westchester


September 2008:
Just a quick note to thank you for all of your assistance this past week. By Thursday evening we had completed the configuration of the Payment Gateway and integrated with our hosted e-commerce solution. By Friday morning we were able to open event registration for our next Pack event -- as scheduled! The process has been seamless.

This is exactly what we were hoping for when we approached Fairfield County Bank for help establishing our Merchant Account. Well done and thanks again!

Chris Aguas, Treasurer
Weston Cub Scouts
Weston, CT


September 2004:
I just wanted to take a minute to thank you for all your hard work in assisting us with the setting up and processing of our credit cards. You have truly gone above and beyond the call of duty to insure that the processing of our offertory and our sales at the cemetery have gone as smoothly as possible. I also appreciate the extra effort you made in helping to resolve past software glitches. It is difficult today to find a company that is as service-oriented as yours is. Thank you again for all of your efforts on our behalf.

Ray Sturz
St. Mary's Church
Ridgefield, CT

Mail Order/Internet

October 2008:
Mary Kate has provided high quality service and significant cost savings to my firm. I have not only used her services but recommended her to clients and business associates. They were all very pleased as well."

Raymond Carile, President
The Development Team


August 2006:
We used Mary Kate's company to process our credit card receipts. We have never had a problem. When we have a question, it is answered immediately and accurately by Mary Kate or her staff. We never get this kind of response from our larger vendor. We shopped around, and we check prices periodically, so we know that we are getting extraordinary service at a very reasonable price compared to their competitors. We have referred clients to her and they are also very pleased.

Pat Micek
Law Offices of Patricia G. Micek


Referral Partners

January 2011:
On the basis of my experience working with Mary Kate Gobleck at the Ridgefield Chamber office, I strongly recommend her and Reliance Merchant Services, Inc. Mary Kate is dedicated to the task at hand, hard-working and knows how to get any job done effectively.

Mary Kate is highly respected as a member of The Chamber Board of Directors for over two years and an active community and business supporter for the past several years. Her personal attention to business detail and customer service has brought her to our offices on more than one occasion to assist with training and troubleshooting. I highly recommend her services.

Marion Roth
Executive Director
The Ridgefield Chamber of Commerce


January 2011:
Our local bank always seeks to partner with vendors that bring the best service to our customers. Reliance Merchant Services does that and more by exhibiting a dedication to the customer that far surpasses any industry comparables for merchants' services that I have seen or experienced in my 35 plus years in retail banking. It is imperative to us that our vendors and partners recognize our need to provide exemplary service and I can honestly say if we did not have Mary Kate Gobleck and her team with ours we might indeed be doing our business customers a huge disservice.

Reliance is dependable and trusted with our client base, by our clients, efficient and dedicated to exceptional service. I can honestly say that no vendor experiences in my career have exceeded our every expectation the way Reliance Merchant Services has done.

Sandra Anderson-Howell
Senior Vice President
Fairfield County Bank


October 2008:
As an accountant, I only refer my clients to businesses of the upmost integrity. Mary Kate Gobleck and Reliance are a credit card processing company with just that integrity. I have and will continue to refer any clients including large clients to this firm for services. The feedback I receive is always good about my clients' experience and professionalism with Reliance.

Lauren Saunders,
CPA
Saunders & Company, LLC
Ridgefield, CT


October 2008:
In May of 2004, mediaSPA, LLC entered into a referral agreement with Reliance Merchant Services, Inc. to provide all merchant services for mediaSPA's e-commerce clients and future projects. To date, Reliance Merchant Services has performed professionally and flawlessly in every aspect of this important business relationship.

Jim Gurfein, President
mediaSpa
Rye, NY


October 2008:
I have recommended Mary Kate Gobleck and Reliance Merchant Services to many of my VIP clients who had very complex accounts to work with and set up. I have always received exceptional feedback from these clients. I would recommend Reliance 100% of the time when a client is in need of credit card processing services!

Lisa Rockefeller, Owner
Ridgebury Graphics
Ridgefield, CT


November 2008:
Mary Kate is extremely knowledgeable and trustworthy in a field where it is extremely important, more so in today's times. She is honest and efficient with her clients and handles all jobs in a time efficient manner. I have recommended her to several of my clients who were extremely satisfied with the results.

Rose Colonna, Owner
Tasteful Treats & Treasures
Elmsford, NY

June 2005:
When my company began considering accepting credit cards, Reliance Merchant Services was exemplary in its pre-sales support -- answering all of my questions and addressing all of my concerns. But what dazzled me even more was the great customer service I received once I became a client. I'm thoroughly impressed!

Steven Klapow, VP
Berlin Productions
White Plains, NY