Reliance Merchant Services is a woman-owned and operated business which supports businesses of all sizes in Fairfield, Westchester and New Haven Counties, and surrounding areas. It also serves business partners throughout the tristate area and other parts of the United States.
It offers a wide and deep variety of payment processing services, including Recurring Billing Solutions, Internet Gateway Products for E-Commerce, Wireless Terminal Solutions, Restaurant Online Ordering, ACH Debit Programs, Gift Card Programs, Next Day Funding, Capital Funding, FSA/HRA Payment Card Processing and Check Processing/E-Checks Services.
Reli-Bid LLC, a subsidiary of Reliance Merchant Services, offers event and fundraising packages for non-profit organizations with auction management solutions, as well as discounted payment processing. Reli-Bid is powered by a leading auction software back-end providing ticketing, mobile and non-mobile bidding, live support and other functions that help non-profits increase revenue for their bottom line. Reli-Bid provides onsite payment processing, staffing at events, tablet and chip reader hardware, and secure WIFI equipment.
Mary Kate started Reliance from her home in early 2004. Mary Kate is a 1993 graduate of Fordham University and has worked in the merchant services industry for over 17 years. Previous to Merchant services, Mary Kate has worked for a Wall Street Investment Bank obtaining a Series 7 and Series 63. After an adventurous break in Colorado, Mary Kate joined a financial Dot Com and there learned the e-commerce industry. Mary Kate is very active in the community and takes pride in giving back. She resides in Ridgefield, CT with her husband, two daughters and young son.
Casey joined RMS in 2017 and manages client services for all clients including applications, funding questions, account changes, account training and client communication.
Her great customer service skills are attributed to her extensive background in retail, Country Club pro shop management and IHG recreation facilities management in Connecticut, Florida and New York.
Casey resides in Carmel, NY with her young son Brice and husband Chris, a golf pro at Shorehaven Golf Club.
Heli joined Reliance in 2011 and manages all financial reporting, payroll accounting and bookkeeping services. Heli also manages the PCI Compliance division for all clients of Reliance. She has worked in the past for financial publishing and marketing companies before establishing a bookkeeping business. Heli is a 1991 graduate of the Univ. of Connecticut and lives in Ridgefield with her husband and 3 children.
Barb joined RMS in 2013 bringing a marketing and customer service background expertise from marketing agencies in Ridgefield, Greenwich, New York City, Wilton and Westport. Most recently she booked events for a local community center, while increasing memberships and handling many fundraisers for the non-profit organization. Barb is also on the Board of Directors for Ridgefield Sunrise Cottage a home to developmentally disabled adults. She lives in Ridgefield with her husband Jim.
Barb handles the events division as well as new product. She does training on terminals, iPads and Chrome books and troubleshoots all aspects of customer issues. She is responsible for client retention and communication.
Sharol joined RMS in 2018, after helping to reimagine the events subsidiary, Reli-Bid. Her formal credentials include an MBA from NYU Stern School of Business, but her street smarts come from 30 years of practical experience. She has a broad and deep range of marketing management experience that include Fortune 500 consumer product brands, entrepreneurial startups, non-profit agencies and local government. She has lived in Ridgefield with her family since 2003.