At Reliance Merchant Services, service and consistency are everything.
We are a woman owned and operated corporation focusing on business relationships in Fairfield and Westchester Counties. We also serve businesses throughout the tri-state area and the United States.
Mary Kate started Reliance from her home in early 2004. Mary Kate is a 1993 graduate of Fordham University and has worked in the merchant services industry for over 17 years. Previous to Merchant services, Mary Kate has worked for a Wall Street Investment Bank obtaining a Series 7 and Series 63. After an adventurous break in Colorado, Mary Kate joined a financial Dot Com and there learned the e-commerce industry. Mary Kate is very active in the community and takes pride in giving back. She resides in Ridgefield, CT with her husband, two daughters and young son.
Heli joined Reliance in 2011 and manages all financial reporting, payroll accounting and bookkeeping services. Heli also manages the PCI Compliance division for all clients of Reliance. She has worked in the past for financial publishing and marketing companies before establishing a bookkeeping business. Heli is a 1991 graduate of the Univ. of Connecticut and lives in Ridgefield with her husband and 3 children.
Barb joined RMS in 2013 bringing a marketing and customer service background expertise from marketing agencies in Ridgefield, Greenwich, New York City, Wilton and Westport. Most recently she booked events for a local community center, while increasing memberships and handling many fundraisers for the non-profit organization. Barb is also on the Board of Directors for Ridgefield Sunrise Cottage a home to developmentally disabled adults. She lives in Ridgefield with her husband.
Barb handles client services for new clients including training on terminals and iPads as well as troubleshoots customer issues. Her duties also include handling public relations and media: writing press releases, placing articles in local publications. She is responsible for client retention and communication.
Kelly started as an executive assistant with Reliance in September 2016. Kelly is a native of Ridgefield. She graduated Magna cum laude from University of Rhode Island with Bachelors in Psychology in 2016.
Kelly now holds the position of Product and Marketing Manager for Reliance. Her duties include overseeing all third party vendor offerings for Reliance, such as e-commerce partnerships and as well as developing and maintaining Reliance Events Division. Kelly is pursuing a graduate degree in Nursing.
Bayne joined Reliance in 2015 through the ATLAS program at Ability Beyond. Mary Kate was looking to offer an internship to an adult with developmental challenges. Coincidentally, Mary Kate was introduced to Maria from Ability Beyond at a children’s function and soon the opportunity presented itself. Bayne came on in 2015 as an intern and was then hired for an ongoing position. Bayne is a native of Ridgefield.
Bayne now holds the position of data entry specialist for Reliance. Her duties include updating Reliance’s database with inventory, product and equipment changes. Bayne was instrumental in database updates for the “chip-card transition” project in 2015 for Reliance. Bayne enjoys karate, her part time position at The Prospector, and annual Reliance outings. Bayne is a wonderful addition to Reliance!